Account Deletion

Last updated: 2026-09-27

Zensoul lets signed-in users request account deletion from inside the app.

How to delete your account

Open Zensoul, go to the account or membership area, choose Delete Account, review the warning, and confirm. If you cannot access the app, contact support@zensoul.app from the email address connected to your account.

Deletion is intended to remove your Zensoul account and the account data Zensoul controls.

If the app says deletion is processing, the request is not yet confirmed complete. The service retries pending deletion automatically; reopen the app later to check the result. The app confirms completion and clears this account's local data. If processing continues, contact support@zensoul.app.

What is deleted

Account deletion removes or anonymizes your Zensoul account records, membership status stored by Zensoul, saved AI answer records, report records, and related app-controlled data where technically possible.

The app also clears local account state on the device after deletion succeeds.

Purchases

Apple App Store purchase history is managed by Apple and is not deleted by Zensoul. RevenueCat may retain purchase verification records needed to prevent fraud and support restore purchases.

Deleting your Zensoul account does not cancel your Apple subscription. You can manage or cancel renewal in App Store subscription settings. After deletion, sign in to your new Zensoul account and restore with the purchasing Apple account. Subscription access follows the current owner verified by the purchase service; the same subscription does not grant access to two Zensoul accounts. You can delete your Zensoul account without first cancelling the subscription.

Retention

Some records may be retained when required for security, fraud prevention, legal compliance, purchase verification, or operational logs. We keep retained data limited to what is necessary.

Contact

For deletion help, contact support@zensoul.app.

Google Play on Android

On Android, Advanced is an annual auto-renewing subscription purchased through Google Play. The purchase screen shows the final local price. Unless cancelled before the next billing period, it renews yearly at the applicable store price. Manage or cancel in Google Play subscriptions. Cancelling renewal retains access until the verified paid period ends; refunds follow Google Play policies.

To restore a Google Play purchase, sign in to Zensoul, use the Google account that holds the purchase, and select Restore Purchases. Access follows the current owner and period verified by the purchase service. Each subscription has one current Zensoul owner. Restoring an expired purchase does not extend its expiry.

Deleting your Zensoul account does not cancel store subscriptions or stop billing. Cancel each subscription in the store where you purchased it if you no longer want to renew. You can delete your Zensoul account without cancelling first. Store purchase history remains with the store.